Troubleshooting

Link issues

• I can't download files from the link.
• I’ve used up all my download data. How can I continue downloading from My Links?
• Can I retrieve files in expired share-link?
• I can’t create new link anymore.
• There's nothing in My Link, but I cannot create a link.

Transfer issues

• Resolve common issues with transfer
• Common issues with transferring App on Android/iOS
• I want to continue receiving files that have been paused
• The network is blocked and I cannot transfer anything
• I cannot transfer Live Photo (iOS, Mac OS)
• I cannot download files in Safari web browser on mobile device. (iOS)

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Received file issues

• The received file does not open or play normally.
• Common issues with downloaded files on Andorid
• Common issues with downloaded files on iOS

File saving issues

• Why does a file fail to move to Camera Roll of Photos app?
• Why can't I select download folder location in iOS app?
• I want to save photo/video files on the File tab of the Send menu when receive. (iOS)

Account issues

• I cannot sign in.
• I cannot confirm my email account.
• I would like to change my email address.
• I want to delete my account.
• I signed up with Google or Facebook account and how can I delete my account?

Other issues

• Desktop app for mac OS doesn't work
• I purchased the ad removal in-app from the mobile app, but the ads are not removed from my app.
• I tap the Send button but 6-digit key does not appear. (Android)
• It appears a sudden popup with message “Screen Overlay Detected”. What should I do? (Android)