Troubleshooting

Link issues

• I am unable to download files from the link.
• I've exhausted all my download data. How can I proceed with downloading from My Links?
• Is it possible to retrieve files from an expired link?
• I can’t create new link anymore.
• There's nothing in My Link, but I cannot create a link.

Transfer issues

• Troubleshoot common transfer Issues
• Can I continue transferred files that were paused?
• It says the network is blocked, what should I do?
• I can't send Live Photos. (iOS, macOS)
• Tapping Send will only generate a QR code. Why is this happening? (Android)
• I cannot download files larger than 4 GB at a time.

See all 7 articles

Received file issues

• The received file won't open or play normally.
• Common issues with received files on Android devices
• Common issues with received files on iOS devices

File saving issues

• Why does moving files to the camera roll in the native Photos app fail? (iOS)
• Why can't I select download folder location in iOS app?
• I want to save photos and videos to File tab of Send menu when I receive them. (iOS)

Account issues

• I can't verify my account.
• I'm unable to log in to Send Anywhere.
• I didn't receive the reset password Email
• I would like to change my email address.
• I want to delete my account.

Ad removal issues

• Ads are not removed from desktop app.
• I've made an in-app purchase, but the ads are still not removed from mobile app.