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  1. Send Anywhere (Help Center)
  2. Troubleshooting

Troubleshooting

Link issues

  • I am unable to download files from the link.
  • I've exhausted all my download data. How can I proceed with downloading from My Links?
  • Is it possible to retrieve files from an expired link?
  • I can’t create new link anymore.
  • There's nothing in My Link, but I cannot create a link.

Transfer issues

  • Troubleshoot common transfer Issues
  • Can I continue transferred files that were paused?
  • It says the network is blocked, what should I do?
  • I can't send Live Photos. (iOS, macOS)
  • Tapping Send will only generate a QR code. Why is this happening? (Android)
  • I cannot download files larger than 4 GB at a time.
See all 7 articles

Received file issues

  • The received file won't open or play normally.
  • Common issues with received files on Android devices
  • Common issues with received files on iOS devices

File saving issues

  • Why does moving files to the camera roll in the native Photos app fail? (iOS)
  • Why can't I select download folder location in iOS app?
  • I want to save photos and videos to File tab of Send menu when I receive them. (iOS)

Account issues

  • I can't verify my account.
  • I'm unable to log in to Send Anywhere.
  • I didn't receive the reset password Email
  • I would like to change my email address.
  • I want to delete my account.

Ad removal issues

  • Ads are not removed from desktop app.
  • I've made an in-app purchase, but the ads are still not removed from mobile app.
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