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  1. Send Anywhere (File Transfer)
  2. Troubleshooting

Troubleshooting

Link issues

  • I cannot download files via share-link
  • What is the link that traffic quota exceeded?
  • I want to retrieve files in the expired share-link.
  • I don't have any My Link, but it shows that it has capacity

Transfer issues

  • Resolve common issues with transfer
  • Common issues with transferring App on Android/iOS
  • I want to continue receiving files that have been paused
  • The network is blocked and I cannot transfer anything
  • I cannot transfer Live Photo (iOS, Mac OS)
  • I cannot download files in Safari web browser on mobile device. (iOS)
See all 9 articles

Received file issues

  • The received file does not open or play normally.
  • Common issues with downloaded files on Andorid
  • Common issues with downloaded files on iOS

File saving issues

  • Why does a file fail to move to Camera Roll of Photos app?
  • Why can't I select download folder location in iOS app?
  • I want to save photo/video files on the File tab of the Send menu when receive. (iOS)

Account issues

  • I cannot sign in.
  • I cannot confirm my email account.
  • I would like to change my email address.
  • I want to delete my account.
  • I signed up with Google or Facebook account and how can I delete my account?

Other issues

  • Desktop app for mac OS doesn't work
  • I purchased the ad removal in-app from the mobile app, but the ads are not removed from my app.
  • I tap the Send button but 6-digit key does not appear. (Android)
  • It appears a sudden popup with message “Screen Overlay Detected”. What should I do? (Android)
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