Troubleshooting

Link issues

• I cannot download files via share-link
• What is the link that traffic quota exceeded?
• I want to retrieve files in the expired share-link.
• I don't have any My Link, but it shows that it has capacity

Transfer issues

• Resolve common issues with transfer
• Common issues with transferring App on Android/iOS
• I want to continue receiving files that have been paused
• The network is blocked and I cannot transfer anything
• I cannot transfer Live Photo (iOS, Mac OS)
• I cannot download files in Safari web browser on mobile device. (iOS)

See all 9 articles

Received file issues

• The received file does not open or play normally.
• Common issues with downloaded files on Andorid
• Common issues with downloaded files on iOS

File saving issues

• Why does a file fail to move to Camera Roll of Photos app?
• Why can't I select download folder location in iOS app?
• I want to save photo/video files on the File tab of the Send menu when receive. (iOS)

Account issues

• I cannot sign in.
• I cannot confirm my email account.
• I would like to change my email address.
• I want to delete my account.
• I signed up with Google or Facebook account and how can I delete my account?

Other issues

• Desktop app for mac OS doesn't work
• I purchased the ad removal in-app from the mobile app, but the ads are not removed from my app.
• I tap the Send button but 6-digit key does not appear. (Android)
• It appears a sudden popup with message “Screen Overlay Detected”. What should I do? (Android)