Troubleshooting

Link issue

• I cannot download files via share-link.
• What is the link that traffic quota exceeded?
• I want to retrieve files in the expired share-link.
• I don't have any My Link, but it shows that it has capacity.

Transfer issues

• Resolve common issues with transfer
• Common issues with transferring App on Android/iOS
• I want to continue uploading or downloading paused files.
• I cannot transfer Live Photo (iOS, Mac OS)
• I cannot download files in the Safari web browser on my mobile device. (iOS)
• I cannot download files over 4GB. (Android)

See all 8 articles

File issues

• The received file does not open.
• There is no sound when playing the received video.
• Common issues with downloaded files on Andorid
• Common issues with downloaded files on iOS
• I want to save photo/video files on the File tab of the Send menu when receive. (iOS)

Account issues

• I cannot sign in.
• I cannot confirm my email account.
• I would like to change my email address.
• I want to delete my account.
• I signed up with Google or Facebook account and how can I delete my account?

Other issues

• I purchased ad removal from my app, but the ads are not removed from my app.
• I clicked Send button a 6-digit key does not appear. (Android)
• It appears a sudden popup with message “Screen Overlay Detected”. What should I do? (Android)