Since Send Anywhere transfers all files in their original format, if the files were already taken in HEIF/HEVC format, they may not be opened depending on the receiving devices’ setting or OS.
What is HEIF, HEVC Format?
By default, Apple supports the High-Efficiency Image File Format (HEIF) for photos and the video codec High-Efficiency Video Coding (HEVC), also known as H.265, for videos. When you update to iOS 11 and later versions, your photos and videos are saved as HEIF (.HEIC) and HEVC (.MOV). HEIF/HEVC formats may not display correctly on operating systems other than iOS 11 and later versions or macOS High Sierra and later versions.
To view the HEIF/HEVC format files you receive, you'll need to use a viewer or player app that supports HEIF and HEVC formats or use a file conversion app.
📱 Send Anywhere provides the function to convert photo files (.HEIC) into JPG format.
Converting HEIC → JPG
If you turn on the option in Send Anywhere app' settings before sending the file, the photo files will be converted to JPG and sent.
1. Tap the top-right ☰ Menu icon in Send Anywhere app.
2. Tap Settings.
3. Enable Send HEIC to JPG option, then send the photo file.
While Apple recommends HEIF and HEVC formats, you can set these devices to take media using the older formats, JPEG and H.264 formats, which are more broadly compatible with other devices and operating systems.
1. Open Settings app on iPhone/iPad
2. Go to Camera and Tap Formats.
3. Tap Most Compatible. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.